Shipping policy

# Shipping Policy

At Valorelli, we are committed to providing a clear, reliable, and transparent delivery service.

Below you can find all important information regarding our shipping locations, processing times, and delivery procedures.

## 1. Delivery Area

We currently ship within the United Kingdom.

At this time, orders from other countries cannot be fulfilled.

## 2. Delivery Address

Orders will be shipped to the delivery address entered during checkout.

Please ensure all shipping information is accurate and complete, as incorrect or missing details may result in delays, failed delivery attempts, or returned parcels.

## 3. Order Processing Time

All orders are processed within 1–3 business days.

Business days are Monday to Friday, excluding public holidays.

Orders placed before 5:00 PM (GMT) are typically processed the same business day. Orders placed after this time will be processed on the next business day.

Orders placed on weekends or public holidays will be processed on the next business day.

## 4. Shipping Time

Once your order has been processed, it will be dispatched from our fulfilment centre.

Estimated delivery time within the United Kingdom is:

8–12 business days

Please note that delivery times may vary due to:

- Seasonal demand
- Carrier and logistics capacity
- Weather conditions
- Public holidays
- High order volumes during promotions or sales periods

## 5. Total Estimated Delivery Time

The total estimated delivery time includes both processing and shipping:

- Processing time: 1–3 business days
- Shipping time: 8–12 business days

Estimated total delivery time: approximately 9–15 business days from the date the order is placed.

Please note that these delivery estimates are not guaranteed and may be affected by external circumstances beyond our control.

## 6. Shipping Costs

We offer free shipping on all orders.

There are no additional shipping or handling charges.

## 7. Secure Payment Options

We offer secure, SSL-encrypted payment methods, including:

• American Express

• Apple Pay

• Google Pay

• Mastercard

• Maestro

• Visa

All payments are processed securely through our payment provider.

## 8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

You can track your order at any time via:

https://valorelli.com/apps/parcelpanel

Please note that tracking updates may take between 3–8 business days to appear after your parcel has left our warehouse.

## 9. Failed Delivery or Incorrect Address

If a parcel cannot be delivered due to an incorrect or incomplete shipping address:

- The parcel may be returned to us
- We may contact you to confirm the correct address
- We may offer redelivery or another suitable solution

Please make sure your shipping information is correct before completing your order.

## 10. Delivery Confirmation

Once a parcel has been marked as delivered by the shipping carrier, the delivery will be considered complete.

If you are unable to locate your parcel, we will gladly assist you in contacting the courier and investigating the issue.

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If you have any questions regarding shipping, delivery, or tracking, please contact us:

Valorelli  
Email: support@valorelli.com  
Track Your Order: valorelli.com/pages/track-your-order