Refund policy
## Key Details
Return Period: Returns are accepted within 30 days of delivery Â
Restocking Fee: None Â
Refund Processing Time: Up to 7 business days Â
Return Shipping Costs: Paid by the customer Â
Exchanges: Accepted within 30 days
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## Return Process
### How To Start A Return
1. Email support@valorelli.com with your order number and the reason for your return.
2. We will review your request and confirm whether your item is eligible for return.
3. If approved, we will provide you with return instructions and the return address.
4. Ship the item to the return address provided.
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## Return Routing
All returns are processed through our authorised returns centre.
Returns are not accepted at our registered office address, and walk-in returns are not available.
Return authorisation (RMA) is required before shipping.
Returns sent without prior approval may not be accepted or processed.
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## Refund Process
Once returned items have been received and inspected, refunds are processed within 7 business days.
Refunds are issued to the original payment method used during checkout.
Once your return has been received and inspected, refunds are typically processed within 9 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
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## Exchanges
To request an exchange, please email support@valorelli.com within 30 days of delivery.
Exchanges are only accepted for unused, unworn items in their original condition.
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## Cancellations
Orders may only be cancelled before processing begins.
Once an order has been prepared for shipment, cancellation cannot be guaranteed.
To request a cancellation, please contact support@valorelli.com as soon as possible.
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## Damaged Or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact support@valorelli.com with clear photos of the issue.
We will review the matter and arrange a suitable solution where applicable.
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## Delivery Issues
If tracking information shows that your parcel has been delivered but you cannot locate it, please contact us within 7 days of delivery.
We will assist you in contacting the courier and investigating the issue.
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This policy is subject to our Terms of Service.